Refund policy

Please use the free 14-day trial before you buy: it has every feature, so you can check Silver Bullet with your own computer, data, databases and AI model.

No refunds once a key is delivered

A licence key is digital content delivered at once. Once it has been delivered, no refund is given. This applies to monthly and yearly plans, to renewals and to unused time. This is shown before you pay, in the app and at checkout.

Cancelling a monthly plan

You can cancel at any time. The cancellation takes effect at the end of the month you have already paid for, and you keep your licence until then. No part of a month is refunded.

If your key does not arrive

1. In the app, open Admin → Security and licence and use Get my key. Check your spam folder too.
2. If it still has not arrived, e-mail proof of payment (the receipt or invoice, or the order number) to [email protected].
3. Once we confirm the payment succeeded, we e-mail you the key.

Payment problems

Payments are taken by our payment partner as merchant of record. A payment problem such as a duplicate charge is handled under the partner's buyer terms. Nothing in this policy limits a refund the partner gives under those terms, or a right the law does not allow to be excluded. Consumers in the EU, EEA and UK: see clause 7.4 of the Terms of Service.

This page summarises clause 7 of the Terms of Service, which is the agreement.