Support
Most answers are in the guides, which are also built into the app (Help, with search).
Guides
Installing, the AI model, data sources, answers, boards and fixing problems. Open the guides →
Something wrong?
The Troubleshooting Guide lists every message by its code (SB3-…) with the fix.
Licences and payments
E-mail [email protected]: a key that did not arrive, moving a licence, an invoice or a payment.
What we answer
- Licences and payments: by e-mail only, to [email protected]. Please include your order number, or the computer code from Admin → Security and licence.
- Help with the product (installing, setting up, using it) is community support: the guides and the community forum (opening soon; until then, the guides and the Troubleshooting Guide). We do not give one-to-one product support.
- There is no telephone support.
A key did not arrive
First, in the app, open Admin → Security and licence and use Get my key, and check your spam folder. If it still has not arrived, e-mail your proof of payment (the receipt or invoice, or the order number) to [email protected]. Once we confirm the payment succeeded, we e-mail the key.
Company
Govirang Microspaces Private Limited · CIN U58200MH2024PTC424124
Office No 1004, 10th floor, Chesterton, Hiranandani Estate, Patlipada, Off Ghodbunder Road, Thane 400607, Maharashtra, India